Refund and Returns Policy

KISOB.COM – Official Policies
1. Payment Policy: KISOB.COM ensures a secure and reliable payment experience for all customers. We accept the following methods:
bKash
Debit/Credit Cards
Cash on Delivery (COD) (selected locations only)
Orders paid online will be processed only after successful payment confirmation.
Customers must provide accurate billing, contact, and delivery information.
KISOB.COM reserves the right to cancel orders due to incomplete payments, suspected fraudulent behavior, or system errors. Customers will be informed if such action is taken.
2. Refund Policy: KISOB.COM offers refunds only under specific conditions to ensure fairness.
You are eligible for a refund if:
You received a wrong item
You received a damaged or defective product
Your order arrived incomplete
Refund requests must be made within 48 hours of delivery with clear photo/video proof.
Once approved, refunds are processed within 3–7 working days via the original payment method. For COD orders, refunds will be sent via mobile banking.
Note: Digital products (eBooks, PDFs, recorded classes, codes, or downloadable materials) are non-refundable.
3. Cashback Policy: Cashback applies only when clearly mentioned on a product or promotional campaign.
Cashback is credited to the KISOB Wallet or customer’s mobile banking within 24–72 hours after successful delivery.
Cashback cannot be exchanged for cash, used to demand a refund, or transferred to another account unless specified.
Cancelled, returned, or fraudulent orders will not receive cashback.
Shipping & Delivery Policy: KISOB.COM strives to deliver products quickly and safely across Bangladesh.
Delivery Time: Standard delivery: 2–5 working days (location-based) Remote areas: 5–7 working days

Delivery Charges: Delivery charges may vary depending on location and courier partner.Free delivery may apply during special campaigns.
Order Verification: KISOB.COM may verify customer details before dispatching the order.
Delivery Attempts: If a customer cannot receive the product after multiple delivery attempts, the order may be cancelled
Return & Replacement Policy: Customers may request a replacement under the following conditions:
Received wrong book or product
Received damaged or printing-fault product
Received an incomplete package
Return requests must be reported within 48 hours of delivery with photo/video proof.
Once approved, customers may choose:
Replacement of the product
Refund (if replacement is not available)
Products must be returned in unused and original condition.
Digital products are not eligible for return or replacement.
6. Privacy Policy: KISOB.COM respects your privacy and is committed to protecting your personal information.
Information We Collect: Name, phone number, address, Payment information, Browsing or purchase behavior
How We Use Your Information
To process orders and payments
To improve customer experience
To provide customer support
To send important updates, offers, or notifications
Data Protection: We do not sell or share customer data with third parties except for courier partners or payment gateways involved in fulfilling your order.
Cookies: Our website may use cookies to improve performance and user experience.
Terms & Conditions: By using KISOB.COM, you agree to the following terms:
General Use: All content and materials on this website are the property of KISOB.COM. Users may not copy or misuse website content without written permission.

Orders & Pricing: Prices may change without prior notice. KISOB.COM reserves the right to cancel any order due to pricing errors, stock issues, or verification failure.
Liability: KISOB.COM is not responsible for:
Delivery delays caused by courier partners
Third-party system errors
Misuse of discount codes or cashback offers
Policy Updates: KISOB.COM may update any policy at any time. Customers are encouraged to review policies regularly.